Booking & Treatment Policies
At Marigold Wellness, my aim is to provide professional, personalised massage therapy in the comfort of your own home. As a mobile service, every appointment includes dedicated treatment time as well as travel, preparation, setup and pack-down.
These policies help protect the time set aside for each client while keeping things fair, clear and flexible when life geniunely gets in the way.
Effective 1st October 2026.
Cancellations & Rescheduling
Your appointment time is reserved specifically for you.
I understand that plans change. If you need to cancel or reschedule, please provide at least 24 hours notice wherever possible.
Cancellations or rescheduling with less than 24 hours notice may incure a 50% of the booked treatment fee.
Same day cancellations and no-shows may incur the full treatment fee.
Genuine emergencies, sudden illness and exceptional circumstances will always be considered individually.
Repeated Rescheduling
Repeatedly moving an appointment can make that time difficule to offer to another client.
Where an appointment has been rescheduled multiple times, prepayment or a deposit may be required before another appointment is confirmed.
No-Shows
Because Marigold Wellness is a mobile service, a no-show can mean I have already travelled to your location and allocated both travel and treatment time to your appointment.
If I arrive for a confirmed appointment and cannot access the property or you are unavailable, the appointment may be considered a no-show and the full treatment fee may apply.
If something unexpected has happened, please contact me as soon as you safely can.
Appointment Times
Please be ready to begin your treatment at the scheduled appointment time.
If your treatment begins late because you are unavailable or the treatment space isn't ready, your appointment may staill need to finish at the original time so the next client's appointment isn't afftected. The full appointment fee will still apply.
If I am responsible for a delayed start, I will provide your full treatment time wherever reasonably possible.
Mobile Appointments & Access
To help your appointment run smoothly, please provide a safe, clean and suitable space for the massage table and equipment.
Reasonably close parking is appreciated because I need to carry the massage table and other equipment from my vehicle.
Please let me know before your appointment about:
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stairs or difficult access
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gated or secured properties
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significant parking restrictions or fees
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pets that may need to be secured during setup or treatment
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anything else that could affect safe access to your home
Additional travel charges may apply to appointments outside Marigold Wellness's standard service area. Any additional charge will be discussed before confirming your appointment.
Health, Illness & Treatment Safety
Your health and safety come first.
Please let me know before your appointment if you:
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are unwell or have symptoms of an infectious disease
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have a contagious skin condition or infection
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have recently undergone surgery or a medical procedure
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are pregnant or recently given birth
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have sustained a new injury
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have experienced a significant change in your health
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have been advised by a heathcare professional to restrict massage or physical treatment.
Treatment may need to be modified, postponed or declined where massage may not be appropriate or safe.
Clients are responsible for providing accurate and current health information relevant to their treatment.
Your Comfort & Consent
Massage should always feel safe and comfortable.
Before and during your treatment, we can discuss areas you would like addressed, areas you would prefer avoided, pressure and positioning.
You are always welcome to ask for:
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more or less pressure
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a change of position
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an area to be avoided
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a technique to stop
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the treatment to finish
Consent is ongoing. Agreeing to a treatment does not mean you have to continue with anything that makes you uncomfortable.
Appropriate professional draping will be used throughout your treatment and you will be expected to wear underwear at all times.
Professional Conduct
Marigold Wellness provides professional theraputic massage services only.
Respectful behaviour is required at all times.
Sexual, inappropriate, threatening, discriminatory, abusive or unsafe behviour will not be tolerated. A treatment may be ended immediately if behaviour is inappropriate or I believe continuing the appointment would be unsafe.
Where an appointment is terminated because of inappropriate behaviour, the full treatment fee may remain payable.
I reserve the right to decline or discontinue treatment where it is unsafe, inappropriate or outside my professional scope.
Payment & Pricing
Payment is due at the time of your appointment, unless another arrangement has been agreed in advance.
Current treatment pricing is:
60 mins $ 140
90 mins $ 210
2 hours $ 280
Prices may change from time to time. Current pricing displayed through Marigold Wellness's booking system applies to new bookings unless otherwise agreed.
For third-party funded services, including aged care or other approved arrangements, applicable provider and payment requirements may differ.
Children & Young People
Massage appointments for clients under 18 may require parent or guardian consent, depending on the client's age and circumstances.
A parent or guardian may also be required to remain present or nearby during the appointment.
I reserve the right to decline treatment where appropriate consent or supervision cannot be provided.
Privacy & Client Information
Information you provide to Marigold Wellness is collected for the purpose or managing your appointments and providing safe, appropriate treatment.
This may include your contact details, relevant health information, treatment history and appointment records.
Your information will be treated respectfully and confidentially and will not be unnecessarily disclosed to third parties, except where required or authorised by law or with your consent.