Marigold Wellness Policies Summary
As Marigold Wellness continues to grown, I've recently updated my Booking & Treatment Policies to make things clearer and easier for everyone.
Nothing scary! Just some simple guildlines so we both know what to expect.
Cancellations & Rescheduling
Please give as much notice as possible if you need to change your appointment. Late cancellations and rescheduling may incur a fee.
No-Shows
As a mobile Service, I've already allocated travel and treatment time to your appointment. If I arrive and you're unavailable, the full appointment fee may apply.
Ready at Your Appointment Time
Please be ready to begin at your scheduled time. A late start may mean a shorter treatment so I don't run late for my next client.
Easy Access Helps
A safe treatment space and reasonably close parking make it much easier for me to bring my table, linen and equipment.
Feeling Unwell? Please tell me
If you're sick, have an infectious condition, a new injury, recent surgery or a significant health change, please let me know before I arrive. Sometimes massage is better postponed or modified.
Your Treatment, Your Consent
You're always welcome to ask for more or less pressure, change posision, avoid an area or stop a technique. Your comfort and consent matter throughout your treatment.
Professional Treatment, Always
Marigold Wellness provides professional theraputic massage only. Respectful behaviour is expected from everyone.
Payment
Payment is due at the time of your appointment unless we've arranged something different beforehand.
Mobile Means I Come to You
Travel within my usual service area is part of the service. If you're outside that area or there are unusual access/travel requirements, we'll discuss these before confirming your booking.
Life Happens
Policies provide clarity, but I'm still human. Genuine illness, emergencies and unexpected circumstances will always be considered individually.
These policies are NOT about making booking with Marigold Wellness complicated.
They're about respecting your time, my time and the time I've reserved specifically for you, and allowing me to continue providing a reliable, professional and personalised mobile massage service.
The full Booking & Treatment Policies are now available in full here on the Marigold Wellness website, and you will be asked to confirm you've read and accepted them when booking online.
Thank you, as always for supporting my little business and trusting me with your care.
Rohana
Marigold Wellness
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